Top Shop Automotive at 177 South Patterson Avenue, Santa Barbara, California.

I just moved to SB and looking for a new mechanic. I was given a referral to Willy at Top Shop. It was time for an oil change and front brakes replaced. I asked what they would charge for those services (without and with routers if needed). The girl would not answer my question, became combative, asking how I knew the brakes needed replacing, and did I bring paperwork from my previous mechanic regarding the brakes. She wanted me to do a full diagnostic on the car. I asked to talk to Willy and was told he was not there. They said he was doing public relations whatever that means. The conversation ended abruptly when the receptionist called her manager over. I expected the manager to ask how she might help but instead without any questions, identified herself as the manager and pointed to a sign above the receptionist.
You have to wonder how frequent does it have to be an issue, that Top Shop found it necessary to procure and post a sign above their receptionist that reads "Be polite or Leave" (or some variation on that). I was asked to leave for asking how much they charge for a specific service! Further research revealed that the shop is NO LONGER OWNED by Willy but by a corporation based in OC who have a hard sell policy. Read well into the Yelp reviews!